Safety and privacy

Using Orso safely.

This page explains what Orso can and cannot do, how to use it more safely, and how privacy is intended to work across the broader Orso experience.

Orso is developed and published by Orso Inc., a California C Corporation incorporated on March 10, 2026. Its registered business address is 2108 N ST STE N, Sacramento, Sacramento County, CA 95816, United States. Orso is not a medical device, not an emergency service, and has not been presented as a substitute for licensed professional care.

Orso Inc. California C Corporation Not an emergency service Not a medical device iPhone only Data minimization

1. What Orso is and what it is not

Orso is a wellbeing companion for everyday life. It is intended to help users observe patterns, track selected elements such as mood, energy, sleep or context, and structure personal reflection over time.

Equally important is what Orso is not:

Orso is not a medical device.
Orso does not diagnose, treat, monitor or cure any condition.
Orso does not replace a therapist, doctor, psychiatrist, psychologist or any other licensed professional.
Orso does not provide real-time monitoring, emergency triage or crisis intervention.
Orso does not connect users directly to emergency responders or crisis services.

    If you feel unable to keep yourself safe, if you have thoughts of self-harm or suicide, or if you believe that you or someone else may be in immediate danger, you should contact local emergency services, a crisis hotline, or a qualified professional immediately. Orso cannot respond to urgent situations.
  

2. How to use Orso in difficult moments

In calmer moments, Orso may help you notice patterns, organize thoughts, and prepare conversations with trusted people or professionals. In more difficult moments, it may sometimes help to pause, write a few lines, identify what feels hardest, and focus on one small and safe next action.

But Orso is not designed to hold severe distress on its own. If you feel overwhelmed, trapped, unsafe, detached from reality, or unable to manage your situation, the app should not be your only source of support.

When you should stop and reach out

You should stop relying on Orso and seek direct human help when:

Your distress feels too intense to manage alone.
You are thinking about harming yourself or another person.
You feel disconnected from reality, unable to think clearly, or unable to follow basic safety steps.
Using the app increases your panic, guilt, shame, or emotional instability.

In those situations, direct support from a trusted person, crisis resource, emergency service, or licensed professional is more appropriate than continuing to use the app by itself.

3. Age and parental guidance

Orso is designed for users aged 15 and above.

Users between 15 and the legal age of majority are strongly encouraged to involve a parent, guardian, or another trusted adult.
Orso is not meant to replace conversations with adults, caregivers, or professionals who can provide direct support.

4. Privacy in practice

Privacy is intended to be a core part of how Orso is built. Orso is designed and developed to minimize data collection and, wherever reasonably possible, to avoid access to users’ private wellbeing content.

At the same time, the broader Orso experience is not limited to what happens inside a single local screen. Across the app, website, support channels, billing or platform services, contact flows, and other web or non-web interactions, Orso or its service providers may in some circumstances receive limited information relating to a user, including information that may be personal or sensitive.

Private wellbeing content is intended to remain under user control wherever reasonably possible.
Orso is not presented as selling or sharing users’ private wellbeing entries for advertising purposes.
You are not required to maintain a public social profile in order to use Orso.
Some limited information may still be processed where reasonably necessary for operational, support, security, billing, platform, or legal purposes.

For the more detailed legal explanation of data handling, categories, providers, and limitations, you should read the full Privacy Policy.

5. Apple Health and sensitive information

If Orso uses Apple Health or similar permission-based data sources, those features are intended to support optional wellbeing context and not to create a medical service. Health-related information is especially sensitive. If such features are enabled, they should be used with care and understood as reflective support rather than diagnosis or clinical judgment.

Even where Orso is designed to minimize access to private content, users should assume that any information they voluntarily share through broader support or communication channels may require more traditional handling than data kept locally in the app environment.

6. AI features and their limits

Some parts of Orso may rely on artificial intelligence or system intelligence to generate summaries, surface patterns, organize reflections, or help structure information. These features can be useful, but they have clear limits.

They may miss context, oversimplify a situation, or produce suggestions that are imperfect or inappropriate.
They cannot know your full life history, medical background, relationships, or environment.
They do not replace your judgment or the judgment of licensed professionals.

You remain responsible for deciding what to do with any suggestion, summary, or phrasing produced by the app. If something feels wrong, unsafe, or misleading, you should ignore it and seek better support elsewhere when needed.

7. Sharing information with professionals

Orso may help users prepare conversations with therapists, doctors, coaches, family members, or other trusted people. But Orso does not automatically transmit your reflective data to a professional on your behalf.

You decide what to keep, what to show, what to summarize, and what to discuss.
Any future export or sharing features are intended to make user-directed sharing easier, not automatic.
The decision to share remains yours unless applicable law or a platform rule requires otherwise.

8. Technical safety and availability

Like any digital service, Orso cannot guarantee perfect uptime, perfect compatibility, flawless summaries, or permanent availability. Bugs, interruptions, device limitations, platform changes, or service incidents may affect how the app behaves.

You should not rely on Orso as your only source of important information, your only wellbeing record, or your only pathway to help. Keeping critical phone numbers, emergency contacts, and personal support options available outside the app is recommended.

9. Broader legal and privacy framework

This page is a practical safety explanation. It does not replace the more detailed legal documents that govern privacy, platform limitations, rights, and general service terms.

For the full framework, you should also review:

10. If you have concerns about safety or privacy

If you believe that something in Orso is unsafe, unclear, misleading, or inconsistent with the way the product is described, you can contact Orso Inc. at:

Email: contact@orso-assistant.com